Before you request for a repair, take measures by looking through the examples of the troubles and solutions.

If the problem persists, check each item in Before You Contact the Scanner Service Provider, and then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

The following are examples of troubles that you may encounter.

Power of the scanner

• The Scanner Cannot Be Powered ON

• The Touch Screen or the [Power] Button Light or Both Switch Off

Touch screen

• The Touch Screen Does Not Function

• A Malfunction Occurs in the Touch Screen/The Display on the Touch Screen Is in an Incorrect Position

• The Display on the Touch Screen Is Distorted

Connection of the scanner

Wi-Fi

• Cannot Connect the Scanner and a Computer via Wi-Fi

• A Wireless Access Point Is Not Displayed in the Access Point List

• Wi-Fi Setting for WPS Fails

• Failed to Establish a Wi-Fi Connection by Configuring the Settings Manually

• The Connection Between the Scanner and Computer Frequently Cuts Off

Wired LAN

• Cannot Connect the Scanner and a Computer via a Wired LAN

USB

• Cannot Connect the Scanner and a Computer via a USB Cable

Server

• Cannot Connect the Scanner to a Destination by Specifying an IP Address

• Cannot Connect the Scanner to a Destination by Specifying a Host Name

Scanning operations

• Scanning Does Not Start

• Scanning Takes a Long Time

• Vertical Streaks Appear on the Images

• Error Code "U4:40" Is Displayed on the Touch Screen While Scanning

• Overlapped Documents Are Frequently Fed into the Scanner

• Situation in Which the Document Is not Fed into the ADF Occurs Frequently

• Paper Protection Is Set Off Frequently

• Paper Jams/Pick Errors Occur Frequently

Scanning results

• Image Quality Is Poor

• Quality of Scanned Text or Lines Is Unsatisfactory

• Images Are Distorted or Not Clear

• Images Turn Out Elongated

• A Shadow Appears at the Top or the Bottom of the Image

• There Are Black Traces on the Document

Carrier Sheet

• The Carrier Sheet Is Not Fed Smoothly/Paper Jams Occur

• Part of the Image Appears Missing in the Case Where the Carrier Sheet Is Used

Password

• An Error Occurs When Entering the Default Administrator Password