Check the following points

• Are the glass and rollers inside the ADF clean?

• Is the ADF being pushed down during scanning? Or, is there a heavy object on top of the ADF?

• Is a scan performed on a place that is unstable or vibrates?

• Is the scanner placed on a flat, level surface? Are the rubber pads attached on the bottom of the scanner?

• Are there any wrinkles or curls on the document?

If the problem persists, check the items in Before You Contact the Scanner Service Provider first, then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

Are the glass and rollers inside the ADF clean?

Solution

Clean the dirty parts.

For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth.

Is the ADF being pushed down during scanning? Or, is there a heavy object on top of the ADF?

Solution

Do not push down the top of the ADF, or place any heavy objects on the ADF during scanning.

Is a scan performed on a place that is unstable or vibrates?

Solution

Perform a scan on a place that is stable and does not vibrate.

Is the scanner placed on a flat, level surface? Are the rubber pads attached on the bottom of the scanner?

Solution

Place the scanner on a flat and level surface.

Or, attach the rubber pads on the bottom of the scanner.

Are there any wrinkles or curls on the document?

Solution

Smooth out the wrinkles or curls on the document.