Cannot Connect the Scanner and a Computer via a USB Cable

Check the following points

If the problem persists, check the items in Before You Contact the Scanner Service Provider first, then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

Did you select [Automatic] for the USB setting for the scanner?

Solution

If you select [Automatic] for the USB setting for the scanner, the connection between the scanner and a computer may not be able to be established.

Change the USB setting for the scanner to [USB 2.0] in the following procedure:

  1. On the touch screen, press Settings → [Scanner Settings] → [USB].

  2. Select [USB 2.0].