Check the following points

• Do the documents meet the paper requirements?

• Did you fan the documents before loading them?

• Are the brake roller and pick roller installed correctly?

• Are the brake roller and pick roller clean?

• Are the brake roller and pick roller worn out?

If the problem persists, check the items in Before You Contact the Scanner Service Provider first, then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

Do the documents meet the paper requirements?

Solution

Use documents that meet the requirements.

For details, refer to Documents for Scanning.

Did you fan the documents before loading them?

Solution

Fan the documents.

For details, refer to Preparation.

Are the brake roller and pick roller installed correctly?

Solution

Install the brake roller and pick roller correctly.

For details, refer to Replacing the Brake Roller and Replacing the Pick Roller.

Are the brake roller and pick roller clean?

Solution

Clean the brake roller and pick roller.

For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth.

Are the brake roller and pick roller worn out?

Solution

Check the counters for the brake roller and pick roller in the [Consumable counters] screen on the touch screen, and replace the brake roller and pick roller if necessary.

The procedure to display the [Consumable counters] screen is as follows:

→ [Cleaning & Maintenance] → [Consumable counters]

When using the Software Operation Panel, refer to Checking the Sheet Counter.

For details about replacing the brake roller and pick roller, refer to Replacing the Brake Roller and Replacing the Pick Roller.