Check the following points

• Did you place several small documents (such as photos or postcards) in the Carrier Sheet for scanning?

• Does the fold line of the document hang off the Carrier Sheet?

If the problem persists, check the items in Before You Contact the Scanner Service Provider first, then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

Did you place several small documents (such as photos or postcards) in the Carrier Sheet for scanning?

Solution

Place only one document (such as a photo or postcard) at a time in the Carrier Sheet.

Does the fold line of the document hang off the Carrier Sheet?

Solution

Part of the image around where the document is folded may appear missing.

Place the document so its fold line is set about 1 mm inside from the edge of the Carrier Sheet.