Check the following points

• Are the rollers clean?

• Do the documents meet the paper requirements?

• Are the brake roller and pick roller installed correctly?

• Have you adjusted the magnification level?

If the problem persists, check the items in Before You Contact the Scanner Service Provider first, then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

Are the rollers clean?

Solution

Clean the rollers.

For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth.

Do the documents meet the paper requirements?

Solution

Use documents that meet the requirements.

For details, refer to Documents for Scanning.

Are the brake roller and pick roller installed correctly?

Solution

Install the brake roller and pick roller correctly.

For details, refer to Replacing the Brake Roller and Replacing the Pick Roller.

Have you adjusted the magnification level?

Solution

In the [Magnification] screen on the touch screen, adjust the magnification level for feed direction.

The [Magnification] screen can be displayed in the following procedure:

→ [Scanner Settings] → [Image] → [Magnification]

When using the Software Operation Panel, refer to Adjusting the Position to Start the Scan [Offset Setting/Vertical magnification Adjustment].