Check the following points

• Did you scan just the Carrier Sheet continuously?

• Is the Carrier Sheet clean?

• Did you start the scan after loading the Carrier Sheet in the ADF paper chute (feeder)?

• Are the glass and rollers inside the ADF clean?

• Are the brake roller and pick roller worn out?

• Is there any foreign matter in the ADF?

• Did you place a thick document inside the Carrier Sheet?

If the problem persists, check the items in Before You Contact the Scanner Service Provider first, then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

Did you scan just the Carrier Sheet continuously?

Solution

Feed about 50 sheets of PPC paper (recycled paper) before scanning with the Carrier Sheet.

The PPC paper can either be blank or printed.

Is the Carrier Sheet clean?

Solution

Perform one of the following.

• Clean the Carrier Sheet.

  For details, refer to Cleaning the Carrier Sheet.

• Replace the Carrier Sheet.

  For information on purchasing the Carrier Sheets, contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

Did you start the scan after loading the Carrier Sheet in the ADF paper chute (feeder)?

Solution

Start the scan after loading the Carrier Sheet in the ADF paper chute (feeder).

For details, refer to Scanning Photographs and Clippings.

Are the glass and rollers inside the ADF clean?

Solution

Clean the dirty parts.

For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth.

Are the brake roller and pick roller worn out?

Solution

Check the counters for the brake roller and pick roller in the [Consumable counters] screen on the touch screen, and replace the brake roller and pick roller if necessary.

The procedure to display the [Consumable counters] screen is as follows:

→ [Cleaning & Maintenance] → [Consumable counters]

When using the Software Operation Panel, refer to Checking the Sheet Counter.

For details about replacing the brake roller and pick roller, refer to Replacing the Brake Roller and Replacing the Pick Roller.

Is there any foreign matter in the ADF?

Solution

Clean the ADF.

Remove any foreign matter from the ADF.

For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth.

Did you place a thick document inside the Carrier Sheet?

Solution

Some papers may be too thick to place inside the Carrier Sheet.

Use documents that meet the requirements.

For details, refer to Conditions for Using the Carrier Sheet.