Before you request for a repair, take measures by looking through the examples of the troubles and solutions.

If the problem persists, check each item in Before You Contact the Scanner Service Provider, and then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List or the Contact for Inquiries section in Safety Precautions bundled with this product and make an inquiry.

The following are examples of troubles that you may encounter.