Check the following points

• Are the rollers clean?

• Do the documents meet the paper requirements?

• Are the pick rollers, separator roller and brake roller worn out?

• Have you adjusted the magnification level?

If the problem persists, check the items in Before You Contact the Scanner Service Provider first, then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List or the Contact for Inquiries section in Safety Precautions bundled with this product and make an inquiry.

Are the rollers clean?

Solution

Clean the rollers.

For details, refer to Daily Care.

Do the documents meet the paper requirements?

Solution

Use documents that meet the requirements.

For details, refer to Documents for Scanning.

Are the pick rollers, separator roller and brake roller worn out?

Solution

Use one of the following methods to check the pick roller, separator roller, and brake roller counters, and replace the pick rollers, separator roller, and brake roller if necessary.

• You can select [23: Show/Clear Counters] from [Main Menu] on the operator panel to check the number of sheets that have been scanned.

  For details, refer to Checking and Resetting the Counters.

• You can start up the Software Operation Panel to check the number of sheets that have been scanned.

  For details, refer to Checking the Sheet Counters.

For details about replacing the pick rollers, separator roller, and brake roller, refer to Replacing the Pick Roller, Replacing the Separator Roller, and Replacing the Brake Roller.

Have you adjusted the magnification level?

Solution

In [Hardware Setting] of the Software Operation Panel, adjust the scan scale in the feeding direction.

For details, refer to Adjusting the Starting Position for Scanning [Offset Setting/Vertical magnification Adjustment].