Check the following points

• Are the documents set on the hopper correctly?

• Is the ADF closed properly?

• Is the interface cable connected correctly?

• Is the connector on the interface cable broken?

If the problem persists, check the items in Before You Contact the Scanner Service Provider first, then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List or the Contact for Inquiries section in Safety Precautions bundled with this product and make an inquiry.

Are the documents set on the hopper correctly?

Solution

Reload the documents on the hopper.

Is the ADF closed properly?

Solution

Remove documents from the hopper, then open and close the ADF.

Is the interface cable connected correctly?

Solution

Connect the interface cable correctly.

For details, refer to Getting Started.

Is the connector on the interface cable broken?

Solution

Use a new interface cable.