The (Carrier) Sheet Is Not Fed Smoothly or a Jam Occurs

Check the following points

If the problem still persists, check each item in Before You Contact the Scanner Service Provider first, then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

Did you scan just the (Carrier) Sheet continuously?

Solution

Feed about 50 sheets of PPC paper (recycled paper) before scanning with the (Carrier) Sheet.

The PPC paper can either be blank or printed.

Is the (Carrier) Sheet clean?

Solution

Perform one of the following.

  • Clean the (Carrier) Sheet.

    For details, refer to Cleaning the (Carrier) Sheet.

  • Replace the (Carrier) Sheet.

    For information on purchasing the (Carrier) Sheets, contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

Did you start the scan after loading the (Carrier) Sheet in the ADF paper chute (feeder)?

Solution

Start the scan after loading the (Carrier) Sheet in the ADF paper chute (feeder).

For details, refer to the following:

Are the glass and rollers inside the ADF clean?

Solution

Clean the dirty parts.

For details, refer to Daily Care.

Are the brake roller and pick roller worn out?

Solution

Check the counters for the brake roller and pick roller.

  • For fi-8190/fi-8290/fi-8170/fi-8270

    Check the counters for the brake roller and pick roller with one of the following methods.

    • Check the counters for the brake roller and pick roller in [5:Consumable counters] on the [Settings Menu] screen of the operator panel.

      For details, refer to How to Use Settings Menu.

    • Check the counters for the brake roller and pick roller in the Software Operation Panel.

      For details, refer to Checking the Sheet Counters.

  • For fi-8150/fi-8250/fi-8150U/fi-8250U

    Check the counters for the brake roller and pick roller in the Software Operation Panel.

    For details, refer to Checking the Sheet Counters.

If necessary, replace the brake roller and pick roller.

For details, refer to Replacing the Brake Roller and Replacing the Pick Roller.

Is there any foreign matter in the ADF?

Solution

Clean the ADF.

Remove any foreign matter from the ADF.

For details, refer to Daily Care.

Did you place a thick document inside the Carrier Sheet/Photo Carrier Sheet?

Solution

Some papers may be too thick to place inside the Carrier Sheet/Photo Carrier Sheet.

Use documents that meet the requirements.

When scanning a thick document such as a booklet, place the document inside the Booklet Carrier Sheet to scan it.

For details about conditions for using the (Carrier) Sheet, refer to the following: