Errors
[Error] Screen
When an error occurs on the scanner, the [Error] screen is displayed on the touch screen.
![[Error] Screen](../common/../images/touch_message.png)
Check the solution for the error, press 
, and then close the [Error] screen.
If the computer has Error Recovery Guide installed, Error Recovery Guide is started up when you logged onto Windows.
When an error occurs on the scanner, the error name and code number is displayed in the Error Recovery Guide window.
Take note of the displayed information and click the [More Info] button to check the troubleshooting procedure.
Code List
Code |
Error Description |
Refer to |
|---|---|---|
C0:E5 |
Memory error (Front) |
|
C0:E6 |
Memory error (Back) |
|
C0:E9 |
LSI error (Front) |
|
C0:EA |
LSI error (Back) |
|
E2:74 |
Optical error (ADF Front) |
|
E3:75 |
Optical error (ADF Back) |
|
E6:D3 |
Operator Panel error |
|
E7:D2 |
EEPROM error |
|
E9:F5 |
Image memory read-write error (Front) |
|
E9:F6 |
Image memory read-write error (Back) |
|
F4:C2 |
Background switching mechanism error (ADF Front) |
|
F4:C3 |
Background switching mechanism error (ADF Back) |
|
H0:84 |
Motor circuit error |
|
H1:80 |
||
H2:81 |
||
H7:84 |
Lamp circuit error |
|
H8:88 |
Motor circuit error |
|
J0:37 |
Paper protection (feeding noise) |
|
J0:51 |
Paper protection (feeding accuracy) |
|
J1:31 |
Paper jam |
|
J1:50 |
Pick error |
|
J2:55 |
Multifeed detected (Overlap) |
|
J2:56 |
Multifeed detected (Length) |
|
J7:5F |
Feed mode switched |
|
J8:01 |
Sensor(s) dirty |
|
J8:04 |
||
L0:11 |
Sensor error |
|
L2:13 |
||
L6:1B |
||
M0:D4 |
Wi-Fi error |
|
M1:D5 |
Wired LAN error |
|
M2:D6 |
Contactless smart card reader error |
|
M4:A2 |
Network setting error |
|
M4:A3 |
||
M4:A4 |
||
M4:A5 |
||
M4:A6 |
||
M4:A7 |
||
M4:A8 |
||
M4:A9 |
||
M4:AA |
||
M4:AB |
||
M4:AD |
||
M4:AC |
Scanner Central Admin Server setting error |
|
M5:A3 |
||
M5:A4 |
||
M5:A5 |
||
M5:A2 |
Server setting error |
|
M5:AC |
||
M5:AE |
||
M6:AF |
Authentication failed |
|
U4:40 |
ADF open |