Paper Jam

When a paper jam occurs, the [Error] screen on the touch screen displays one of the following codes.

J1:31

Paper jam

Remove the document, load it, then perform the scan again.

J1:50

Pick error

Remove the document, load it, then perform the scan again.

Remove jammed documents by referring to When a Paper Jam Occurs.

If paper jams occur frequently, take measures according to Paper Jams/Pick Errors Occur Frequently.

If the problem persists, write down the error code and contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.