When a Paper Jam Occurs

Remove the documents that are left in the ADF in the following procedure:

  • Do not use force to pull out jammed documents, and make sure to open the ADF first.

  • Be careful not to touch any sharp parts upon removing jammed documents.

  • Be careful not to get things such as hair, a tie or necklaces caught inside the scanner when removing jammed documents.

  • The inside of the ADF may become extremely hot during operation. Be careful not to burn yourself.

  1. Remove all documents from the ADF paper chute (feeder).
  2. Open the ADF.

    For details, refer to How to Open the ADF.

    When the ADF is open, it might close accidentally. Be careful not to get your fingers caught.

  3. Remove the jammed document.
    ATTENTION

    • Make sure to check the documents and the paper path thoroughly. Remove any metal objects such as staples or paper clips to prevent paper jams.

    • Be careful not to damage the glass surface and the guides when removing documents with metal objects such as staples or paper clips.

  4. Close the ADF.

    For details, refer to How to Close the ADF.

    Be careful not to get your fingers caught when closing the ADF.

    ATTENTION

    • Confirm that the ADF is closed properly. Otherwise, documents may not be fed into the ADF.

    • Occasionally when scanning is complete or canceled, documents may remain in the ADF without any error message displayed. In that case, follow steps 1 through 4 above to remove the documents.

    • To continue scanning, check which page you want to resume from, and load the document in the ADF paper chute (feeder) again.