Overlapped Documents Are Frequently Fed into the Scanner

Check the following points

If the problem still persists, check each item in Before You Contact the Scanner Service Provider first, then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

Do the documents meet the paper requirements?

Solution

Use documents that meet the requirements.

For details, refer to Documents for Scanning.

Are you using the (Carrier) Sheet?

Solution

Configure the scan settings in the scanner driver to use them.

For details, refer to the following:

If the setting to detect overlapped documents is enabled, do the documents fulfill the conditions to detect overlapped documents accurately?

Solution

Some documents may be detected as overlapped documents accidentally.

For details, refer to Conditions Required to Accurately Detect Overlapped Documents (Multifeed).

If necessary, specify the area to detect overlapped documents.

For details, refer to Specifying the Area to Detect Overlapped Documents [Document check area specification for Multifeed Detection].

Did you fan the documents before loading them?

Solution

Fan the documents.

For details, refer to Preparing Documents to Load Them in the ADF Paper Chute (Feeder).

Have the documents just been printed out from a copy machine or a laser printer?

Solution

Fan the documents a few times to remove static electricity.

For details, refer to Preparing Documents to Load Them in the ADF Paper Chute (Feeder).

Is the document stack thinner than 10 mm?

Solution

Up to 10 mm in thickness of the document stack can be loaded. Reduce the number of sheets to make the document stack thinner than 10 mm.

Are the brake roller and pick roller installed correctly?

Solution

Install the brake roller and pick roller correctly.

For details, refer to Replacing the Brake Roller and Replacing the Pick Roller.

Are the brake roller and pick roller clean?

Solution

Clean the brake roller and pick roller.

For details, refer to Daily Care.

Are the brake roller and pick roller worn out?

Solution

Check the counters for the brake roller and pick roller.

  • For fi-8190/fi-8290/fi-8170/fi-8270

    Check the counters for the brake roller and pick roller with one of the following methods.

    • Check the counters for the brake roller and pick roller in [5:Consumable counters] on the [Settings Menu] screen of the operator panel.

      For details, refer to How to Use Settings Menu.

    • Check the counters for the brake roller and pick roller in the Software Operation Panel.

      For details, refer to Checking the Sheet Counters.

  • For fi-8150/fi-8250/fi-8150U/fi-8250U

    Check the counters for the brake roller and pick roller in the Software Operation Panel.

    For details, refer to Checking the Sheet Counters.

If necessary, replace the brake roller and pick roller.

For details, refer to Replacing the Brake Roller and Replacing the Pick Roller.

Are you using the scanner at an altitude of 2,000 m or higher?

Solution

Enable [High Altitude Mode] in the Software Operation Panel.

For details, refer to Scanning at High Altitude [High Altitude Mode].

If the scanner is being used on level ground lower than 2,000 m with [High Altitude Mode] enabled, overlapped documents may not be detected.