Abnormal Noise Is Generated from the Scanner

Check the following points

If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles and take measures accordingly. If the problem still persists, check each item in Before You Contact the Scanner Service Provider first, then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

Is there any foreign matter in the ADF?

Solution

Clean the ADF.

Remove any foreign matter from the ADF.

For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth.

Is the ADF closed properly?

Solution

Close the ADF firmly.

If the document is caught in the ADF, remove the document and close the ADF.

Are the pad unit and pick roller installed correctly?

Solution

Install the pad unit and pick roller correctly.

For details, refer to Replacing the Pad Unit and Replacing the Pick Roller.

Are the pad unit and pick roller clean?

Solution

Clean the pad unit and pick roller.

For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth.

Is the abnormal noise generated from the scanner when the last document is being fed?

Solution

When the last document is being fed, depending on the document that you scan, the abnormal noise may be generated from the scanner because of the friction between the document and the pad unit which is located inside the scanner.

This is not a scanner malfunction.

Documents that may easily cause friction are as follows.

Glossy paper such as catalogs, color-printed magazines, or leaflets
Greeting cards or copy paper with photos printed on the whole surface
(Carrier) Sheets