Check the following points

• Are the rollers clean?

• Do the documents meet the paper requirements?

• Is the roller set (the brake roller and pick roller) worn out?

If the problem still persists, check each item in Before You Contact the Scanner Service Provider first, then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

Are the rollers clean?

Solution

Clean the rollers.

For details, refer to Daily Care.

Do the documents meet the paper requirements?

Solution

Use documents that meet the requirements.

For details, refer to Documents for Scanning.

Is the roller set (the brake roller and pick roller) worn out?

Solution

Start up the Software Operation Panel to check the counter for the roller set (the brake roller and pick roller), and if necessary, replace the roller set.

For details about how to check the counter, refer to Checking the Sheet Counters.

For details about how to replace the roller set, refer to Replacing the Roller Set.