Check the following points

• Do the documents meet the paper requirements?

• Did you fan the documents before loading them?

• Is the roller set (the brake roller and pick roller) installed correctly?

• Is the roller set (the brake roller and pick roller) clean?

• Is the roller set (the brake roller and pick roller) worn out?

If the problem still persists, check each item in Before You Contact the Scanner Service Provider first, then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

Do the documents meet the paper requirements?

Solution

Use documents that meet the requirements.

For details, refer to Documents for Scanning.

Did you fan the documents before loading them?

Solution

Fan the documents.

For details, refer to Preparation.

Is the roller set (the brake roller and pick roller) installed correctly?

Solution

Install the roller set (the brake roller and pick roller) correctly.

For details, refer to Replacing the Roller Set.

Is the roller set (the brake roller and pick roller) clean?

Solution

Clean the roller set (the brake roller and pick roller).

For details, refer to Daily Care.

Is the roller set (the brake roller and pick roller) worn out?

Solution

Start up the Software Operation Panel to check the counter for the roller set (the brake roller and pick roller), and if necessary, replace the roller set.

For details about how to check the counter, refer to Checking the Sheet Counters.

For details about how to replace the roller set, refer to Replacing the Roller Set.