Scanning Does Not Start

Check the following points

If the problem still persists, check each item in Before You Contact the Scanner Service Provider first, then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

Did you unlock the transport lock switch? [fi-8290/fi-8270/fi-8250/fi-8250U]

Solution

Turn off the scanner, and unlock the transport lock switch.

For details about how to turn off the scanner, refer to Turning the Power ON/OFF.

For details about unlocking the transport lock switch, refer to Transport Lock Error [fi-8290/fi-8270/fi-8250/fi-8250U].

Did you configure the settings for the button to be used for starting a scan?

Solution

Configure the settings for the button to be used for starting a scan.

For details, refer to Pressing a Button on the Scanner in order to Start an Image Scanning Application and Perform a Scan.

Is the document loaded in the ADF paper chute (feeder) correctly?

Solution: Reload the document in the ADF paper chute (feeder).

Is the ADF closed properly?

Solution

Close the ADF firmly.

If the document is caught in the ADF, remove the document and close the ADF.

Are the scanner and the computer properly connected?

Solution

For a wired LAN

Check whether the scanner is connected to a network.
- In Scanner Selection Tool, make sure that the scanner that you want to use is selected.
  
  For details about Scanner Selection Tool, refer to the Network Setup Tool for fi Series Help.
- If the scanner that you want to use is not displayed in the Scanner Selection Tool window, check the network settings for the scanner.
  
  You can check the network settings for the scanner as follows.
  - For fi-8190/fi-8290/fi-8170/fi-8270
    
    The network settings for the scanner can be checked using one of the following methods.
    - The network settings for the scanner can be checked in [1:Scanner Information] on the [Settings Menu] screen of the operator panel.
      
      For details, refer to How to Use Settings Menu.
    - The network settings for the scanner can be checked by using IP Address Setting Tool.
      
      For details, refer to the Network Setup Tool for fi Series Help.
      
      For details about how to start up IP Address Setting Tool, refer to Starting Up IP Address Setting Tool [fi-8190/fi-8290/fi-8170/fi-8270/fi-8150/fi-8250].
    - The network settings for the scanner can be checked in fi Series Network Settings.
      
      For details, refer to Network Settings (fi Series Network Settings) [fi-8190/fi-8290/fi-8170/fi-8270/fi-8150/fi-8250].
  - For fi-8150/fi-8250
    
    The network settings for the scanner can be checked using one of the following methods.
    - The network settings for the scanner can be checked by using IP Address Setting Tool.
      
      For details, refer to the Network Setup Tool for fi Series Help.
      
      For details about how to start up IP Address Setting Tool, refer to Starting Up IP Address Setting Tool [fi-8190/fi-8290/fi-8170/fi-8270/fi-8150/fi-8250].
    - The network settings for the scanner can be checked in fi Series Network Settings.
      
      For details, refer to Network Settings (fi Series Network Settings) [fi-8190/fi-8290/fi-8170/fi-8270/fi-8150/fi-8250].
- If the scanner that you want to use has been selected in Scanner Selection Tool but is not able to connect to the computer, refer to Cannot Connect the Scanner and a Computer with the Network [fi-8190/fi-8290/fi-8170/fi-8270/fi-8150/fi-8250].
For USB

Check whether the scanner and computer are connected via the USB cable.

If you still cannot connect the scanner to the computer, refer to Cannot Connect the Scanner and a Computer via the USB Cable.