Check the following points

• Is the DNS server information configured correctly?

• Does the DNS server function normally?

• Are the scanner and image destination connected to the network?

• Is the IP address of the scanner correct?

• Is the IP address of the scanner used for other communication devices?

• Have you connected another communication device with the same IP address as the scanner to the server in the past?

• Is there a firewall device between the scanner and the server?

• Are the settings related to the proxy server configured correctly on the scanner?

• Are the settings related to the SMTP server configured correctly on the scanner?

• Are the destination settings for DirectScan specified correctly?

If the problem still persists, check each item in Before You Contact the Scanner Service Provider first, then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

Is the DNS server information configured correctly?

Solution

Check the DNS server settings for the scanner in the following procedure:

1. On the touch screen, press → [Scanner Settings] → [Network] → [Wired LAN] → [DNS Server].

2. On the [DNS Server] screen, check the setting items for the following.

   • Whether the primary DNS and secondary DNS settings are correct

HINT

The DNS server settings for the scanner can be checked in fi Series Network Settings.

For details, refer to Network Settings (fi Series Network Settings).

Does the DNS server function normally?

Solution

Check whether the DNS server functions normally by following the procedure below.

1. On the touch screen, press → [Scanner Settings] → [Network] → [Check connection (Ping)].

2. In the [Check connection (Ping)] screen, enter the IP address of the DNS server, and press the [Run] button.

   The result is displayed.

   Refer to the connection test result from How to Check the Network Connection for the Scanner and take measures accordingly.

   If the DNS server does not function normally, contact the DNS server administrator.

HINT

The IP address for the DNS server can also be checked in fi Series Network Settings.

For details, refer to Network Settings (fi Series Network Settings).

Are the scanner and image destination connected to the network?

Solution

Refer to Cannot Connect the Scanner and a Computer via a Wired LAN and take measures accordingly.

Is the IP address of the scanner correct?

Solution

Check the IP address of the scanner in the following procedure:

1. On the touch screen, press → [Scanner Settings] → [Network] → [Wired LAN] → [IP Address (IPv4)] or [IP Address (IPv6)].

2. On the [IP Address (IPv4)] or [IP Address (IPv6)] screen, check the setting items for the following.

   When specifying an IP address manually, specify the correct IP address.

   When setting the IP address automatically, check whether the DHCP server functions normally.

   Even when the DHCP server functions normally, an IP address may not be assigned correctly depending on the settings for the DHCP server. Check the operation status and the settings for the DHCP server.

HINT

The IP address of the scanner can also be checked in fi Series Network Settings.

For details, refer to Network Settings (fi Series Network Settings).

Is the IP address of the scanner used for other communication devices?

Solution

If there are multiple communication devices using the same IP address on the same network, communication may fail. Avoid duplicates in IP addresses.

HINT

If there is an IP address conflict, a notification appears on the touch screen.

Have you connected another communication device with the same IP address as the scanner to the server in the past?

Solution

Communication fails if you connect the scanner to the server and change the preferences settings without turning off the server after the server communicated with another host or communication device with the same IP address as the scanner. Restart the server.

Is there a firewall device between the scanner and the server?

Solution

Check that the access from the scanner is not prohibited by the firewall device.

Are the settings related to the proxy server configured correctly on the scanner?

Solution

Check the server setting items in the following procedure:

1. On the touch screen, press → [Scanner Settings] → [Network] → [Server] → [Proxy Server].

2. Check the setting items for the following.

   • Whether [Enable] is correctly set to on/off

   • Whether the following settings are correct when it is set to on

     • Whether [Host Name/IP address] and [Port Number] are correct.

     • Whether the setting for [Authentication] for a proxy sever is correct.

HINT

The server setting items can also be checked in fi Series Network Settings.

For details, refer to Network Settings (fi Series Network Settings).

Are the settings related to the SMTP server configured correctly on the scanner?

Solution

Check the server setting items in the following procedure:

1. On the touch screen, press → [Scanner Settings] → [Network] → [DirectScan] →.[Send E-mail].

2. Check the setting items for the following.

   • Whether the SMTP server information is correct.

   • Whether the port numbers are correct.

   • Whether the encryption method settings ([None] or [TLS]) are correct

     Whether the following settings are correct when it is set to [TLS].

     • Whether the [Validate server certificates] settings are correct. Whether the correct certificates are registered when it is set to on

     • Whether the user name and the password are correct.

HINT

The SMTP server setting items can also be checked in fi Series Network Settings.

For details, refer to Network Settings (fi Series Network Settings).

Are the destination settings for DirectScan specified correctly?

Solution

• Make sure that the job destination settings are configured correctly on the scanner.

• Make sure that the following destination settings are the same for the destination and the scanner.

  • Type of the destination

  • Save Destination Path/E-Mail Address

  • Username/Password

  • Connect Mode [Active Mode/Passive Mode] (for FTP servers/FTPS servers)

  Additionally, check the following points regarding the environment of the destination:

  • Whether the number of files or the data size has exceeded its limit, whether a storage shortage has occurred

  • Whether the destination exists

  • Whether access is allowed

  • Whether the encryption key is correct

  • Whether the CA certificate is correct

  • Whether communications with the destination are secured

  • The version of SSL/TLS (TLS1.3 or lower are supported by fi-8040. However, SSL is not supported.)

  • The version of SFTP (SFTP version 5 is supported by fi-8040)

HINT

The job settings can also be checked in fi Series Network Settings.

For details, refer to Network Settings (fi Series Network Settings).