How to Check the Network Connection for the Scanner

When the scanner is connected to a network via a wired LAN, the network connection status can be checked.

Use [Check connection (Ping)] to check the status of the connection with the computer or the server.

HINT

The connection status can also be checked with Scanner Selection Tool.

For details, refer to the Network Setup Tool for fi Series Help.

On the touch screen, press → [Scanner Settings] → [Network] → [Check connection (Ping)].
Enter a host name or an IP address for the destination in the [Check connection (Ping)] screen.

HINT

When entering a host name, the DNS servers need to be set on the scanner.
Press the [Run] button.

The connection test result is displayed.

Refer to the following connection test results and take measures accordingly.

"0% packet loss" shown in the test result

Meaning: The communication with the host specified in [Host Name/IP address] is normal.

Meaning

Failed to communicate with the destination specified in [Host Name/IP address].

Solution

[Host Name/IP address] may not be specified correctly. Make sure that the host name or the IP address is specified correctly.

If the problem persists, refer to the following section in Troubleshooting:

Meaning: Communication with the destination specified in [Host Name/IP address] is unstable.
Solution: Refer to Cannot Connect the Scanner and a Computer via a Wired LAN and take measures accordingly.

Meaning

The name-resolution or address-resolution for the destination specified in [Host Name/IP address] may have failed.

Solution

Make sure that [Host Name/IP address] is specified correctly.
Make sure that the DNS server settings are correct.
If [Host Name/IP address] is specified correctly, refer to Cannot Connect the Scanner to the Server with the Specified Host Name for further solutions.
Refer to Cannot Connect the Scanner and a Computer via a Wired LAN and take measures accordingly.