Cannot Connect the Scanner to the Server with the Specified IP Address

Check the following points

If the problem still persists, check each item in Before You Contact the Scanner Service Provider first, then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

Is the IP address of the server correct?

Solution

Check that the IP address of the server is correct in the following procedure:

On the touch screen, press → [Scanner Information] → [Network].
Check the IP address of the connected server in the [Network] screen.

HINT

The IP address of the server can also be checked in fi Series Network Settings.

For details, refer to Network Settings (fi Series Network Settings).

Are the scanner and server connected to the network?

Solution: Refer to Cannot Connect the Scanner and a Computer via a Wired LAN and take measures accordingly.

Is the IP address of the scanner correct?

Solution

Check the IP address of the scanner in the following procedure:

On the touch screen, press → [Scanner Settings] → [Network] → [Wired LAN] → [IP Address (IPv4)] or [IP Address (IPv6)].
On the [IP Address (IPv4)] or [IP Address (IPv6)] screen, check the setting items for the following.

When specifying an IP address manually, specify the correct IP address.

When setting the IP address automatically, check whether the DHCP server functions normally.

Even when the DHCP server functions normally, an IP address may not be assigned correctly depending on the settings for the DHCP server. Check the operation status and the settings for the DHCP server.

HINT

The IP address of the scanner can also be checked in fi Series Network Settings.

For details, refer to Network Settings (fi Series Network Settings).

Is the IP address of the scanner used for other communication devices?

Solution: If there are multiple communication devices using the same IP address on the same network, communication may fail. Avoid duplicates in IP addresses.

HINT

If there is an IP address conflict, a notification appears on the touch screen.

Have you connected another communication device with the same IP address as the scanner to the server in the past?

Solution: Communication fails if you connect the scanner to the server and change the preferences settings without turning off the server after the server communicated with another host or communication device with the same IP address as the scanner. Restart the server.

Is there a firewall device between the scanner and the server?

Solution: Check that the access from the scanner is not prohibited by the firewall device.

Are the settings on the scanner that are related to the server specified correctly?

Solution

Check the server setting items in the following procedure:

On the touch screen, press → [Scanner Settings] → [Network] → [Server].
Press the server to be connected to, and check the setting items.
- Whether [Enable] is on.
- Whether [Host Name/IP address] and [Port Number] are correct.
- Whether the setting for [Authentication] for a proxy sever is correct.

HINT

The server setting items can also be checked in fi Series Network Settings.

For details, refer to Network Settings (fi Series Network Settings).

Are the settings on the server specified correctly?

Solution: Refer to the manual for your server and check the settings.

Are the [Network Encryption] settings the same on the scanner and the server?

Solution

Check that the [Network Encryption] setting on the scanner is the same as the settings on PaperStream NX Manager, Scanner Central Admin Server, and Scanner Central Admin Desktop in the following procedure:

On the touch screen, press → [Scanner Information] → [Network].
Check [Network Encryption] in the [Network] screen.

HINT

The network encryption setting can also be checked in fi Series Network Settings.

For details, refer to Network Settings (fi Series Network Settings).