Check the following points

• Do the documents meet the paper requirements?

• Is there any foreign matter in the ADF?

• Is there a document remaining in the ADF?

• Is the Roller Set S installed correctly?

• Is the Roller Set S clean?

• Is the Roller Set S worn out?

If the problem still persists, check each item in Before You Contact the Scanner Service Provider first, then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

Do the documents meet the paper requirements?

Solution

Use documents that meet the requirements.

For details, refer to Documents for Scanning.

Is there any foreign matter in the ADF?

Solution

Clean the ADF.

Remove any foreign matter from the ADF.

For details, refer to Daily Care.

Is there a document remaining in the ADF?

Solution

Remove the document from the ADF.

For details, refer to When a Paper Jam Occurs.

Is the Roller Set S installed correctly?

Solution

Install the Roller Set S correctly.

For details, refer to Replacing the Roller Set S.

Is the Roller Set S clean?

Solution

Clean the Roller Set S.

For details, refer to Daily Care.

Is the Roller Set S worn out?

Solution

Check the counters for the consumables using one of the following methods.

• The [Consumable counters] screen on the touch screen

  The screen can be displayed in the following procedure:

  → [Cleaning & Maintenance] → [Consumable counters]

• Software Operation Panel

  For details, refer to Clearing the Sheet Counters.

If necessary, replace the Roller Set S.

For details, refer to Replacing the Roller Set S.