Scanning Does Not Start

Check the following points

If the problem still persists, check each item in Before You Contact the Scanner Service Provider first, then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

Did you configure the settings for the button on the touch screen to be used for starting a scan?

Solution

Configure the settings for the button on the touch screen to be used for starting a scan.

For details, refer to Using an Image Scanning Application Started on the Touch Screen (When Using the Scanner Connected to a Computer).

Is the document loaded in the ADF paper chute (feeder) correctly?

Solution

Reload the document in the ADF paper chute (feeder).

Is the ADF closed properly?

Solution

Close the ADF firmly.

If the document is caught in the ADF, remove the document and close the ADF.

Are the scanner and the computer properly connected?

Solution

Have WinHTTP proxy settings been configured on the computer?

When the scanner is connected to a computer via a wired LAN, scanning may not be started even if the scanner is selected in Scanner Selection Tool.

Solution

Configure the settings on the computer so that the computer can access the scanner.

Change the WinHTTP proxy settings by the following procedure:

  1. Open the command prompt on the computer as an administrator.

  2. Run the following command to check the proxy server name and port number.

    netsh winhttp show proxy

    HINT

    The proxy server name and port number are displayed as follows:

    "ProxyServerName:PortNumber"

  3. Execute one of the following commands.

    • When a proxy server is set

      Change the settings so as to not use a proxy server.

      netsh winhttp set proxy proxy-server="XXXXXX:YYYY" bypass-list=ZZZ.ZZZ.ZZZ.ZZZ

      XXXXXX: Proxy server name

      YYYY: Port number used

      ZZZ.ZZZ.ZZZ.ZZZ: Scanner IP address (*1) (*2)

    • When a proxy server is not set

      Resetting the settings may enable the computer to access the scanner.

      netsh winhttp reset proxy
*1:

The IP address of the scanner can be checked on the touch screen of the scanner.
*2:

The IPv4 address format is shown below as an example.

The following format is used for an IPv6 address:

ZZZZ:ZZZZ:ZZZZ:ZZZZ:ZZZZ:ZZZZ:ZZZZ:ZZZZ