Multifeed
When a multifeed occurs, one of the following error codes appears on the LCD of the scanner's operator panel.
J2:55 |
Multifeed detected (Overlap) |
J2:56 |
Multifeed detected (Length) |
When the paper separation force is set to [
] which is the maximum level, the message "When [Ready] is displayed, increase the paper separation force by using the [
] button to suppress multifeeds." does not appear.
Press the [Eject] button on the operator panel to eject documents from the paper path.
If documents remain in the scanner, refer to When a Paper Jam Occurs to remove the documents.
If documents are overlapped and fed into the scanner frequently, take measures according to Overlapped Documents Are Frequently Fed into the Scanner.
If the problem persists, write down the error code and contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List or the Contact for Inquiries section in Safety Precautions bundled with this product and make an inquiry.