When a Paper Jam Occurs

Remove the documents that are left in the ADF/top cover in the following procedure:

  • Do not use forcefully pull out jammed documents, and make sure to open the ADF/top cover first.

  • Be careful not to touch any sharp parts when removing jammed documents. Doing so could result in injury.

  • Be careful not to get things such as hair, neckties or necklaces caught inside the scanner when removing jammed documents.

  • The inside of the ADF may become extremely hot during operation. Be careful not to burn yourself.

  1. Remove all documents from the stacker.

    Do not open the ADF when there is a large volume of documents left on the stacker.

    Your fingers could become caught if the ADF closes from the weight of the documents.

    Precautions for Opening the ADF
  2. Open the ADF/top cover.

    For information on how to open the ADF, refer to How to Open the ADF.

    For information on how to open the top cover, refer to How to Open the Top Cover.

    When the ADF/top cover is open, it might close accidentally. Be careful not to get your fingers caught.

  3. Remove the jammed document.

    • Inside the ADF

      Inside the ADF

    • Inside the top cover

      Inside the Top Cover
    ATTENTION

    • When a document is jammed in the paper path, be careful not to damage the document if you are pulling it out from the ADF side which is against the feeding direction.

      Documents that are not flat (e.g. with holes, tapes), in particular, can be removed more smoothly from the top cover side.

    • Make sure to check the documents and the paper path thoroughly. Remove any metal objects such as staples or paper clips to prevent paper jams.

      Be sure to remove metal objects such as staples and paper clips from documents before scanning them.

    • Be careful not to damage the glass surface and the guides when removing documents with metal objects such as staples or paper clips.

    • Be careful not to have the document caught in the small gap as shown in the picture below, because there is little space in the paper path.

      Inside the Top Cover
  4. Close the ADF/top cover.

    For information on how to close the ADF, refer to How to Close the ADF.

    For information on how to close the top cover, refer to How to Close the Top Cover.

    Be careful not to get your fingers caught when closing the ADF.

    ATTENTION

    • Confirm that the ADF is closed properly. Otherwise, documents may not be fed into the ADF.

    • Occasionally when scanning is complete or canceled, documents may remain in the ADF without any error message displayed. In that case, follow steps 1 through 4 above to remove the documents.