Check the following points

• Is the USB cable connected properly?

• Is the connector on the USB cable broken or damaged?

• Is the correct scanner name set for the image scanning application?

If the problem still persists, check each item in Before You Contact the Scanner Service Provider first, then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

Is the USB cable connected properly?

Solution

Use the USB cable that is supplied.

Check whether the scanner and computer are connected via the USB cable.

For details, refer to the diagram of the connection procedure for Connecting the Scanner to the Computer via the USB Cable.

Is the connector on the USB cable broken or damaged?

Solution

Use a new USB cable and connect it properly.

Is the correct scanner name set for the image scanning application?

Solution

Check whether the scanner name for a USB connection is set for the image scanning application.

PaperStream IP SP-1130Ne