Check the following points

• Is the document loaded in the ADF paper chute (feeder) correctly?

• Is the ADF closed properly?

• Are the scanner and the computer properly connected?

If the problem still persists, check each item in Before You Contact the Scanner Service Provider first, then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

Is the document loaded in the ADF paper chute (feeder) correctly?

Solution

Reload the document in the ADF paper chute (feeder).

Is the ADF closed properly?

Solution

Close the ADF firmly.

If the document is caught in the ADF, remove the document and close the ADF.

Are the scanner and the computer properly connected?

Solution

• For a wired LAN

  Check whether the scanner is connected to a network.

  • In Scanner Selection Tool, make sure that the scanner that you want to use is selected.

    For details about Scanner Selection Tool, refer to the Network Setup Tool for SP Series Help.

  • If the scanner that you want to use is not displayed in the Scanner Selection Tool window, check the network settings in IP Address Setting Tool.

    For details about IP Address Setting Tool, refer to the Network Setup Tool for SP Series Help.

  • If the scanner that you want to use has been selected in Scanner Selection Tool but is not able to connect to the computer, refer to Cannot Connect the Scanner and a Computer with the Network.

• For USB

  Check whether the scanner and computer are connected via the USB cable.

  If you still cannot connect the scanner to the computer, refer to Cannot Connect the Scanner and a Computer via the USB Cable.