Check the following points

• Is the USB cable connected properly?

• Is the connector on the USB cable broken or damaged?

• Did you select [Automatic] for the USB setting for the scanner?

If the problem still persists, check each item in Before You Contact the Scanner Service Provider first, then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

Is the USB cable connected properly?

Solution

Use the USB cable that is supplied.

Check whether the scanner and computer are connected via the USB cable.

For details, refer to Scanner Setup.

Is the connector on the USB cable broken or damaged?

Solution

Use a new USB cable and connect it properly.

Did you select [Automatic] for the USB setting for the scanner?

Solution

If you select [Automatic] for the USB setting for the scanner, the connection between the scanner and a computer may not be able to be established.

Change the USB setting for the scanner to [USB 2.0].

• The [USB] screen on the touch screen

  The screen can be displayed in the following procedure:

  → [Scanner Settings] → [USB]

• Software Operation Panel

  For details, refer to Specifying the USB Operation [USB].