DirectScan Error

If a DirectScan error occurs, the [Error] screen on the touch screen displays one of the following error codes and the corresponding details and solution.

Error Code

Error Details and the Solution

M4:B1

No destination was found. Cannot connect to the proxy server. Check the network environment.

M4:B2

No destination was found. Name resolution failed. Check the network environment.

M4:B3

No destination was found. A network connection error occurred. Check the network environment.

M4:B4 (*1)

No destination was found. A network connection error occurred. Check the network environment.

M4:B5 (*2)

No destination was found. A network connection error occurred. Check the network environment.

M5:C0 (*3)

An error occurred in the communication with the destination. Check the destination status.

M5:D1 (*4)

An error occurred in the communication with the destination. Too many files exist in the destination. Check the destination status.

M5:D2

An error occurred in the communication with the destination. The data size may have exceeded the limit. Check the destination status.

M5:D3

An error occurred in the communication with the destination. There is insufficient disk space. Check the destination status.

M5:D4

An error occurred in the communication with the destination. You are not allowed to access the destination. Check the destination status.

M5:D5

An error occurred in the communication with the destination. The save destination path is too long. Check the save destination settings.

M5:D6

An error occurred in the communication with the destination. No destination was found. Check the destination status.

M6:E1

An error occurred in the communication with the destination. Check the job destination settings.

M6:E2

An error occurred in the communication with the destination. Failed to validate server certificates. Check the scanner settings.

M6:E3

An error occurred in the communication with the destination. Destination authentication failed. Check the job destination settings.

M6:E4

An error occurred in the communication with the destination. The save destination path is wrong. Check the job destination settings.

M6:A0

System error

If the problem persists after turning the power back on, please inform your service provider of the error code.

M6:A0
*1:

This is an SSL/TLS error.
*2:

This is an SFTP error.
*3:

This error may occur in the following cases:

  • When the destination server does not support basic commands

  • When the email size exceeds the upper size limit of an email that the SMTP server can receive (this depends on the SMTP server you are connecting to)

  • When emails are sent to an email address that does not exist

  • When the user password has expired
*4:

This error occurs when files are saved in the destination folder and the total size of the file name characters exceeds 2 MB.

Take the following measures.

  • Check the message displayed in the [Error] screen, and take measures accordingly.

  • To check the network settings for the scanner, press the [Set] button.

  • To check the destination and job settings for DirectScan, refer to the following.

  • Check the destination status for DirectScan.

  • When an error occurs during scanning (or file transfer), an incomplete version of the file may be saved to the save destination. In that case, the name of the file being transferred will be displayed on the error screen. Check the file and take the appropriate actions.

  • For M4:B2

    Check the settings on the DNS servers.

    For details, refer to Scanning Does Not Start (DirectScan).

  • For M5:D4

    • The error may occur when a save destination that does not exist has been specified for [Save Destination Path].

    • The error may occur when another scanner tries to save a file with the same name to the save destination at the same time. In that case, wait a while then try the scan again.

  • Turn the scanner off then back on.

HINT

The network and DirectScan settings for the scanner can also be checked in fi Series Network Settings.

For details, refer to Network Settings (fi Series Network Settings).

If the problem still persists, write down the error code, check each item in Before You Contact the Scanner Service Provider and then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.