Check the following points

• Is the USB cable connected properly?

• Did you select [Auto] for the USB setting for the scanner?

If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles and take measures accordingly. If the problem still persists, check each item in Before You Contact the Scanner Service Provider first, then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

Is the USB cable connected properly?

Solution

Connect the USB cable properly.

For details, refer to Getting Started.

Did you select [Auto] for the USB setting for the scanner?

Solution

If you select [Auto] for the USB setting for the scanner, the connection between the scanner and a computer may not be able to be established.

Change the USB setting for the scanner to [USB 2.0] in the Software Operation Panel.