Check the following points

• Did you set the paper size of the document to be scanned in the scanner driver?

If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles and take measures accordingly. If the problem still persists, check each item in Before You Contact the Scanner Service Provider first, then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

Did you set the paper size of the document to be scanned in the scanner driver?

Solution

Set the paper size of the document to be scanned in the scanner driver, and then perform a scan.

If you use the return path opening and scan a document that is larger than the paper size set in the scanner driver, the upper part of the scanned image will appear missing.