When a Paper Jam Occurs

When a document inserted into the return path opening or loaded in the ADF paper chute (feeder) is jammed inside the ADF, remove the document in the following procedure.

  • Do not use force to pull out jammed documents, and make sure to open the ADF first.

    When a document inserted into the return path opening is jammed, open and close the ADF to clear the error indication.

  • Be careful not to touch any sharp parts upon removing jammed documents. Doing so may result in injuries.

  • Be careful not to get things such as hair, a tie or necklaces caught inside the scanner when removing jammed documents.

  • The inside of the ADF may become extremely hot during operation. Be careful not to burn yourself.

  1. Open the ADF.

    For details, refer to How to Open the ADF.

    To avoid a dent from being made on a document ejected on the stacker when pressed against the document support tab, open the ADF gently.

    Perform the following steps with the ADF open.

    When the ADF is open, it might close accidentally. Be careful not to get your fingers caught.

    ATTENTION

    Hold the ADF with one of your hands to keep it open. When you release the ADF, it closes.

    Keeping the ADF open
  2. Remove the jammed document.
    ATTENTION

    • Make sure to check the documents and the paper path thoroughly. Remove any metal objects such as staples or paper clips to prevent paper jams.

    • Be careful not to damage the glass surface and the guides when removing documents with metal objects such as staples or paper clips.

  3. Push the parts on either side of the stacker in order to close the ADF until it locks into position, indicated by a clicking sound.

    The stacker will also be closed automatically.

    Closing the Stacker

    Be careful not to get your fingers caught when closing the ADF.

    ATTENTION

    • Confirm that the ADF is closed properly. Otherwise, documents may not be fed into the ADF.

    • Occasionally when scanning is complete or canceled, documents may remain in the ADF without any error message displayed. In that case, follow steps 1 through 3 above to remove the documents.

    • To continue scanning, check which page you want to resume from, and insert the document into the return path opening or load the document in the ADF paper chute (feeder) again.