Check the following points

• Is the document loaded in the ADF paper chute (feeder) correctly?

• Is the ADF closed properly?

• Are the scanner and the computer properly connected?

If the problem persists, check the items in Before You Contact the Scanner Service Provider first, then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

Is the document loaded in the ADF paper chute (feeder) correctly?

Solution

Reload the document in the ADF paper chute (feeder).

Is the ADF closed properly?

Solution

Close the ADF firmly.

If the document is caught in the ADF, remove the document and close the ADF.

Are the scanner and the computer properly connected?

Solution

• For Wi-Fi

  Connect the scanner and the computer via Wi-Fi. When you cannot connect them via Wi-Fi, refer to Cannot Connect the Scanner and a Computer via Wi-Fi.

• For a wired LAN

  Connect the scanner and the computer via a wired LAN. When you cannot connect them via a wired LAN, refer to Cannot Connect the Scanner and a Computer via a Wired LAN.

• For USB

  Connect the USB cable properly. For details, refer to When Connecting the Scanner to the Computer via a USB Cable.