Check the following points

• Did you unlock the transport lock switch?

If the problem still persists, check each item in Before You Contact the Scanner Service Provider first, then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

Did you unlock the transport lock switch?

Solution

Turn off the scanner, and unlock the transport lock switch.

For details about how to turn off the scanner, refer to How to Turn the Power OFF.

For details about unlocking the transport lock switch, refer to Getting Started.