Pick Roller Error

When a pick roller error occurs, the following error code appears on the LCD of the scanner's operator panel.

J9:61

Pick Roller Error

Take the following measures.

  • Pull down the Pick Roller Unit to its correct position.


    Pulling Down the Pick Roller Unit

  • Remove excess documents from the hopper.

  • Refer to Adjusting the Paper Separation Force to lower the height of the hopper.

  • Refer to Daily Care to clean the rollers and sensors.

If the problem persists, write down the error code and contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List or the Contact for Inquiries section in Safety Precautions bundled with this product and make an inquiry.