Paper Jams/Pick Errors Occur Frequently

Check the following points

If the problem still persists, check each item in Before You Contact the Scanner Service Provider first, then contact the distributor/dealer where you purchased this product.

Do the documents meet the paper requirements?

Solution

Use documents that meet the requirements.

Is there any foreign matter in the ADF?

Solution

Clean the ADF.

Remove any foreign matter from the ADF.

Is there a document remaining in the ADF?

Solution

Remove the document from the ADF.

Are the brake rollers and pick rollers installed correctly?

Solution

Install the brake rollers and pick rollers correctly.

Are the brake rollers and pick rollers clean?

Solution

Clean the brake rollers and pick rollers.

Are the brake rollers and pick rollers worn out?

Solution

Check the counters for the consumables in Software Operation Panel.

If necessary, replace the brake rollers and pick rollers.