Check the following points

• Is the USB cable connected properly?

• Is the connector on the USB cable broken or damaged?

• Is the correct scanner name set for the image scanning application?

If the problem still persists, check each item in Before Contacting Your Distributor/Dealer first, then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

Is the USB cable connected properly?

Solution

Use the USB cable that is supplied.

Check whether the scanner and computer are connected via the USB cable.

For details, refer to Getting Started.

Is the connector on the USB cable broken or damaged?

Solution

Use a new USB cable and connect it properly.

Is the correct scanner name set for the image scanning application?

Solution

Check whether the scanner name for a USB connection is set for the image scanning application.

Depending on the scanner driver, the scanner name that you select differs as follows.

• For PaperStream IP (TWAIN) for SP Series/PaperStream IP (TWAIN x64) for SP Series

  PaperStream IP xxx

• For PaperStream IP (ISIS) for SP Series

  PaperStream_IP xxx

The scanner model name is shown in [xxx]. For details, refer to the help for the scanner driver.