A Shadow Appears at the Top or the Bottom of the Image

Check the following points

If the problem still persists, check each item in Before You Contact the Scanner Service Provider first, then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

Did you use the page edge filler function to fill in the shadow around the edge?

Solution

A shadow of a document that occurred while the document was fed may appear on the image.

In the scanner driver, use the page edge filter function to fill out the shadow around the edge.

For details, refer to the help for the scanner driver.