Cannot Connect the Scanner and a Computer via the USB Cable

Check the following points

If the problem still persists, check each item in Before You Contact the Distributor/Dealer first, then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

Is the USB cable connected properly?

Solution

Use the USB cable that is supplied.

Check whether the scanner and computer are connected via the USB cable.

For details, refer to Scanner Setup.

When connecting the USB cable to a USB hub, make sure you connect it to a USB hub that is connected to the USB port of a computer.

Using a USB hub may cause a communication error.

If a communication error occurs, connect the scanner directly to a USB port on the computer instead of using the USB hub.

Is the connector on the USB cable broken or damaged?

Solution

Use a new USB cable and connect it properly.

Is the correct scanner name set for the image scanning application?

Solution

Check whether the scanner name for a USB connection is set for the image scanning application.

Depending on the scanner driver, the scanner name that you select differs as follows.

  • For PaperStream IP (TWAIN)/PaperStream IP (TWAIN x64)

    PaperStream IP xxx

  • For PaperStream IP (ISIS) fi-8000 Series

    PaperStream_IP xxx

The scanner model name is shown in [xxx]. For details, refer to the help for the scanner driver.

Did you select [Auto] for the USB setting for the scanner?

Solution

If you select [Auto] for the USB setting for the scanner, the connection between the scanner and a computer may not be able to be established.

Change the USB setting for the scanner to [USB 2.0] using one of the following methods:

  • The [USB] screen on the touch screen

    The screen can be displayed in the following procedure:

    Settings → [Scanner Settings] → [USB]

  • Software Operation Panel

    For details, refer to Specifying the USB Operation [USB].