Paper Jams/Pick Errors Occur Frequently

Check the following points

If the problem still persists, check each item in Before You Contact the Distributor/Dealer first, then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

Do the documents meet the paper requirements?

Solution

Use documents that meet the requirements.

For details, refer to Documents for Scanning.

Is there any foreign matter in the ADF?

Solution

Clean the ADF.

Remove any foreign matter from the ADF.

For details, refer to Daily Care.

Is there a document remaining in the ADF?

Solution

Remove the document from the ADF.

For details, refer to When a Paper Jam Occurs.

Are the pick rollers, separator roller, and brake roller installed correctly?

Solution

Install the pick rollers, separator roller, and brake roller correctly.

For details, refer to Replacing the Pick Roller, Replacing the Separator Roller, and Replacing the Brake Roller.

Are the pick rollers, separator roller, and brake roller clean?

Solution

Clean the pick rollers, separator roller, and brake roller.

For details, refer to Daily Care.

Are the pick rollers, separator roller, and brake roller worn out?

Solution

Check the counters for the pick rollers, separator roller, and brake roller with one of the following methods.

The [Replacement of the Pick Roller] screen on the touch screen (displayed when the time for replacement is approaching)

The screen can be displayed in the following procedure:

→ → [Replacement of the Pick Roller]
The [Replacement of the Separator Roller] screen on the touch screen (displayed when the time for replacement is approaching)

The screen can be displayed in the following procedure:

→ → [Replacement of the Separator Roller]
The [Replacement of the Brake Roller] screen on the touch screen (displayed when the time for replacement is approaching)

The screen can be displayed in the following procedure:

→ → [Replacement of the Brake Roller]
The [Consumable counters] screen on the touch screen

The screen can be displayed in the following procedure:

→ [Scanner Settings] → [Cleaning & Maintenance] → [Consumable counters]
Software Operation Panel

For details, refer to Clearing the Sheet Counters.

If necessary, replace the pick rollers, separator roller, and brake roller.

For details, refer to Replacing the Pick Roller, Replacing the Separator Roller, and Replacing the Brake Roller.

Did you adjust the paper separation force on the touch screen?

Solution

Decrease the paper separation force if it is set high.

For details, refer to Adjusting the Paper Separation Force.

Did you scan long page documents with [Moire Reduction (Advanced)] enabled?

Solution

The scanner may fail to completely scan documents up to the maximum length due to the resolution settings in the scanner driver.

For details about supported document lengths, refer to the help for the scanner driver.

Did you scan long page documents while [Low-speed Feed Mode], [ECO Mode] or with [Manual Single Mode using Straight Scan] is enabled?

Solution

The scanner may fail to completely scan documents up to the maximum length due to the resolution settings in the scanner driver.

Documents with the following paper lengths can be scanned:

When the resolution is set at 50 to 200 dpi

4064 mm (160 in.)
When the resolution is set at 201 to 400 dpi

2700 mm (106.3 in.)