Check the following points

• Do the documents meet the paper requirements?

• Did you fan the documents before loading them on the scanner?

• Are the pick rollers, separator roller, and brake roller installed correctly?

• Are the pick rollers, separator roller, and brake roller clean?

• Are the pick rollers, separator roller, and brake roller worn out?

If the problem still persists, check each item in Before You Contact the Distributor/Dealer first, then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

Do the documents meet the paper requirements?

Solution

Use documents that meet the requirements.

For details, refer to Documents for Scanning.

Did you fan the documents before loading them on the scanner?

Solution

Fan the documents.

For details, refer to Preparation.

Are the pick rollers, separator roller, and brake roller installed correctly?

Solution

Install the pick rollers, separator roller, and brake roller correctly.

For details, refer to Replacing the Pick Roller, Replacing the Separator Roller, and Replacing the Brake Roller.

Are the pick rollers, separator roller, and brake roller clean?

Solution

Clean the pick rollers, separator roller, and brake roller.

For details, refer to Daily Care.

Are the pick rollers, separator roller, and brake roller worn out?

Solution

Check the counters for the pick rollers, separator roller, and brake roller with one of the following methods.

• The [Replacement of the Pick Roller] screen on the touch screen (displayed when the time for replacement is approaching)

  The screen can be displayed in the following procedure:

  → → [Replacement of the Pick Roller]

• The [Replacement of the Separator Roller] screen on the touch screen (displayed when the time for replacement is approaching)

  The screen can be displayed in the following procedure:

  → → [Replacement of the Separator Roller]

• The [Replacement of the Brake Roller] screen on the touch screen (displayed when the time for replacement is approaching)

  The screen can be displayed in the following procedure:

  → → [Replacement of the Brake Roller]

• The [Consumable counters] screen on the touch screen

  The screen can be displayed in the following procedure:

  → [Scanner Settings] → [Cleaning & Maintenance] → [Consumable counters]

• Software Operation Panel

  For details, refer to Clearing the Sheet Counters.

If necessary, replace the pick rollers, separator roller, and brake roller.

For details, refer to Replacing the Pick Roller, Replacing the Separator Roller, and Replacing the Brake Roller.