Cannot Connect the Scanner (Operated with PaperStream NX Manager) to a Server by Specifying a Host Name (With PaperStream NX Manager) [fi-8190/fi-8290/fi-8170/fi-8270/fi-8150/fi-8250]

Check the following points

If the problem still persists, check each item in Before You Contact the Scanner Service Provider first, then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

Is the host name of the server correct?

Solution

Make sure that the host name of the server is correct.

You can check the host name of the server as follows.

Is the DNS server information configured correctly?

Solution

Check the following setting items for the DNS server settings for the scanner.

  • Whether the DNS server settings are enabled.

  • Whether the primary DNS and secondary DNS settings are correct.

You can check the DNS server settings as follows.

Does the DNS server function normally?

Solution

Check whether the DNS server functions normally.

Start up the command prompt on your computer, specify the IP address for the DNS server by using the PING command, and then check whether the DNS server functions.

You can check the IP address for the DNS server as follows.

Are the scanner and server connected to the network?

Solution

Refer to Cannot Connect the Scanner and a Computer with the Network [fi-8190/fi-8290/fi-8170/fi-8270/fi-8150/fi-8250] and take measures accordingly.

Is the IP address of the scanner correct?

Solution

Check the IP address of the scanner.

You can check the IP address of the scanner as follows.

When specifying an IP address manually, specify the correct IP address.

When setting the IP address automatically, check whether the DHCP server functions normally.

Even when the DHCP server functions normally, an IP address may not be assigned correctly depending on the settings for the DHCP server. Check the operation status and the settings for the DHCP server.

Is the IP address of the scanner used for other communication devices?

Solution

If there are multiple communication devices using the same IP address on the same network, communication may fail. Avoid duplicates in IP addresses.

Have you connected another communication device with the same IP address as the scanner to the server in the past?

Solution

Communication fails if you connect the scanner to the server and change the preferences settings without turning off the server after the server communicated with another host or communication device with the same IP address as the scanner. Restart the server.

Is there a firewall device between the scanner and the server?

Solution

Check that the access from the scanner is not prohibited by the firewall device.

Are the settings for [Linking with Server] in fi Series Network Settings specified correctly?

Solution

Check the following setting items for the server linkage settings.

  • Whether the server settings are enabled.

  • Whether [Host Name/IP address] and [Port Number] are correct.

  • Whether the setting for [Use User Authentication] for a proxy sever is correct.

You can check the server linkage settings as follows.

Are the settings on the server specified correctly?

Solution

Refer to the manual for your server and check the settings.

Are the "Network Encryption" settings the same for the scanner and server?

Solution

Check that the "Network Encryption" setting for the scanner is the same as the setting in PaperStream NX Manager/Scanner Central Admin Server.

You can check the "Network Encryption" setting as follows.

For details about the setting in PaperStream NX Manager/Scanner Central Admin Server, refer to the PaperStream NX Manager User's Guide/Scanner Central Admin User's Guide.