Check the following points

• Did you place several small documents (such as photos or postcards) in the (Carrier) Sheet for scanning?

• Is the fold line of the document outside the range of the Carrier Sheet?

If the problem still persists, check each item in Before You Contact the Scanner Service Provider first, then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

Did you place several small documents (such as photos or postcards) in the (Carrier) Sheet for scanning?

Solution

Place only one document (such as a photo or postcard) at a time in the (Carrier) Sheet.

Is the fold line of the document outside the range of the Carrier Sheet?

Solution

If the fold line of the document is outside the range of the Carrier Sheet, part of the image may appear missing around the fold line.

Place the document so that the fold line of the document is placed about 1 mm inside from the edge of the Carrier Sheet.