Check the following points

• Are the rollers clean?

• Do the documents meet the paper requirements?

• Are the brake roller and pick roller worn out?

• Have you adjusted the magnification level?

• Did you scan a booklet?

If the problem still persists, check each item in Before You Contact the Scanner Service Provider first, then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

Are the rollers clean?

Solution

Clean the rollers.

For details, refer to Daily Care.

Do the documents meet the paper requirements?

Solution

Use documents that meet the requirements.

For details, refer to Documents for Scanning.

Are the brake roller and pick roller worn out?

Solution

Check the counters for the brake roller and pick roller.

• For fi-8190/fi-8290/fi-8170/fi-8270

  Check the counters for the brake roller and pick roller with one of the following methods.

  • Check the counters for the brake roller and pick roller in [5:Consumable counters] on the [Settings Menu] screen of the operator panel.

    For details, refer to How to Use Settings Menu.

  • Check the counters for the brake roller and pick roller in the Software Operation Panel.

    For details, refer to Checking the Sheet Counters.

• For fi-8150/fi-8250/fi-8150U/fi-8250U

  Check the counters for the brake roller and pick roller in the Software Operation Panel.

  For details, refer to Checking the Sheet Counters.

If necessary, replace the brake roller and pick roller.

For details, refer to Replacing the Brake Roller and Replacing the Pick Roller.

Have you adjusted the magnification level?

Solution

In the Software Operation Panel, adjust the magnification level for feed direction.

For details, refer to Adjusting the Starting Position for Scanning [Offset Setting/Vertical magnification Adjustment].

Did you scan a booklet?

Solution

When scanning an open booklet, load it face-down with the side which has more pages as the leading edge in the ADF paper chute (feeder). If you scan a booklet in the wrong orientation, the booklet may be damaged or the image may turn out elongated vertically.

Open the booklet fully and load it in the ADF paper chute (feeder). Otherwise, the booklet may not be fed.

If you scan a booklet as it is, and the scanned image turns out to be distorted, place the booklet inside the Booklet Carrier Sheet and perform a scan.