Check the following points

• Do the documents meet the paper requirements?

• Is there any foreign matter in the ADF?

• Is there a document remaining in the ADF?

• Are the brake roller and pick roller installed correctly?

• Are the brake roller and pick roller clean?

• Are the brake roller and pick roller worn out?

If the problem still persists, check each item in Before You Contact the Scanner Service Provider first, then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

Do the documents meet the paper requirements?

Solution

Use documents that meet the requirements.

For details, refer to Documents for Scanning.

Is there any foreign matter in the ADF?

Solution

Clean the ADF.

Remove any foreign matter from the ADF.

For details, refer to Daily Care.

Is there a document remaining in the ADF?

Solution

Remove the document from the ADF.

For details, refer to When a Paper Jam Occurs.

Are the brake roller and pick roller installed correctly?

Solution

Install the brake roller and pick roller correctly.

For details, refer to Replacing the Brake Roller and Replacing the Pick Roller.

Are the brake roller and pick roller clean?

Solution

Clean the brake roller and pick roller.

For details, refer to Daily Care.

Are the brake roller and pick roller worn out?

Solution

Check the counters for the brake roller and pick roller.

• For fi-8190/fi-8290/fi-8170/fi-8270

  Check the counters for the brake roller and pick roller with one of the following methods.

  • Check the counters for the brake roller and pick roller in [5:Consumable counters] on the [Settings Menu] screen of the operator panel.

    For details, refer to How to Use Settings Menu.

  • Check the counters for the brake roller and pick roller in the Software Operation Panel.

    For details, refer to Checking the Sheet Counters.

• For fi-8150/fi-8250/fi-8150U/fi-8250U

  Check the counters for the brake roller and pick roller in the Software Operation Panel.

  For details, refer to Checking the Sheet Counters.

If necessary, replace the brake roller and pick roller.

For details, refer to Replacing the Brake Roller and Replacing the Pick Roller.