Authentication Failed [fi-8190/fi-8290/fi-8170/fi-8270]

If the authentication for PaperStream NX Manager fails, the following is displayed on the operator panel.

  • For the LCD

    An error code, error details, and a solution for the problem are displayed on the LCD.

    Error Code

    Error Details and the Solution

    M6:AE

    M6:AE Error

    Server error

    The job group code entered is incorrect. Refer to the Operator's Guide and take measures accordingly.

    M6:AF

    M6:AF Error

    Server error

    Cannot log in to PaperStream NX Manager automatically. Refer to the Operator's Guide and take measures accordingly.

  • For the Function Number Display

    An alphabetical character and a number for the error code are displayed alternately on the Function Number Display.

    Error Code

    Error Details (displayed in the Error Recovery Guide window)

    n6

Take the following measures.

  • Make sure that the job group code is correct.

  • Check the "Auto Login"settings for the scanner.

    The "Auto Login" settings for the scanner can be checked using one of the following methods.

    • The "Auto Login" settings for the scanner can be checked in [1:Scanner Information] on the [Settings Menu] screen of the operator panel.

      For details, refer to How to Use Settings Menu.

    • The "Auto Login" settings for the scanner can be checked in fi Series Network Settings.

      For details, refer to PaperStream NX Manager.

  • Check the connection status of the network.

  • Check the settings in PaperStream NX Manager.

If the problem still persists, write down the error code, check each item in Before You Contact the Scanner Service Provider and then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.