The scanner is already being used.

• Make sure that another application is not using the scanner.

• Make sure that the connection method of the scanner is correct.

• Make sure that no operations are being performed on the touch screen of the scanner.

• Make sure that resident applications on the computer are not using the scanner.

  For example, the following applications may be occupying the scanner.

  • PaperStream Capture

  • PaperStream ClickScan

  • Button Event Manager ([Watch Button Event] is enabled)