Errors
Error Indication
If an error occurs while the scanner is used, the LED indicator lights up as follows.
For temporary errors
Lights up in orange.
For device errors
Flashes in orange.
Temporary errors can be recovered by the operator, whereas device errors require troubleshooting by a service engineer.
Press the [Scan/Stop] button during the time the LED indicator displays a temporary error so that the LED indicator lights up in green and the scanner is ready to start scanning again. Note that a paper jam indication ends after a certain period of time elapses if there are no documents in the scanner (ready status).
If the computer has Error Recovery Guide installed, Error Recovery Guide is started up when you logged onto Windows.
When an error occurs on the scanner, the error name and code number is displayed in the Error Recovery Guide window.
Take note of the displayed information and click the [More Info] button to check the troubleshooting procedure.
Error List
LED Indicator |
Error Description |
Refer to |
|---|---|---|
Lights up (orange) |
Paper jam |
|
Document loading error |
||
Multifeed |
||
Skew detected |
||
Sensor(s) dirty |
||
ADF open |
||
Flashes (orange) 2 times |
Optical error (ADF Front) |
|
Flashes (orange) 3 times |
Optical error (ADF Back) |
|
Flashes (orange) 4 times |
EEPROM error |
|
Flashes (orange) 5 times |
US sensor error |
|
TOP sensor error |
||
EXIT sensor error |
||
Flashes (orange) 6 times |
Image memory read-write error (Front) |
|
Image memory read-write error (Back) |
||
LSI memory error (Front) |
||
LSI memory error (Back) |
||
LSI error (Front) |
||
RAM error |
||
Flashes (orange) 7 times |
Operator Panel error |
|
Flashes (orange) 8 times |
Scanner internal error |
|
None |
Being used by others |
|
Scanning has been paused by the user |
||
Outside designated scan area error |
||
Outside designated scan area error |