Error Status

Computer Connection Issues

Item

Findings

Operating system (Windows)

Error message

Interface type

Example: USB interface

Feeding Issues

Item

Findings

Type of document

Main purpose of use

Date of last cleaning

Date of consumable replacement

Operator panel status

Image Quality Issues

Item

Findings

Scanner driver and version

Operating system (Windows)

Application

Example: PaperStream ClickScan

Scanning sides

Example: front, back, both

Resolution

Example: 600 dpi, 75 dpi

Image mode

Example: color, grayscale, black & white

Other

Item

Findings

Can you send the output image and a photo that shows the paper condition by e-mail or fax?